Features
disputes and chargebacks
When a customer disputes a charge, the clock starts. Karvio tracks the deadline and builds the evidence from what is already on the booking.
case tracking
- A case per dispute with amount, reason and response deadline
- Deadlines surfaced in the action queue
- Outcome recorded: won, lost or accepted
- A lost dispute posts the chargeback to the ledger so the books stay right
evidence pack
- One PDF with the booking, the accepted agreement and how it was accepted
- Payment and ledger records
- Pickup and return inspections with their photos
- The message thread with the customer
works together with
payments and ledger
Money goes to your own payment account. Every cent is in an append-only ledger.
Read moreinsurance and claims
Who is covered by what, the excess that applies, and every claim from incident to settlement.
Read morecustomer communication
Every message and email about a rental, on the rental, sent from your own address.
Read moresee if it fits your fleet
Tell us about your business. We reply by email, usually with a few questions and an offer to walk you through the product.