Features

customer communication

Customers should not have to chase you, and your team should not have to dig through inboxes. Conversations live on the booking, and the routine emails send themselves.

a conversation per booking

Customers message you from their booking page; staff reply from the reservation
Unread customer messages appear in the action queue until someone answers
The whole thread is kept with the booking, and included in a dispute's evidence pack
Internal notes on each customer, with restricted notes that only authorised staff can read

emails that send themselves

Booking confirmations and cancellations
Payment failures, with a link to try again
Decisions on extension and change requests
Return reminders, instalment requests, overdue notices and renewal reminders on long rentals

in your words, from your address

Every email template editable, with the booking's details filled in
Templates translated, and sent in the customer's language
Sent through your own email service, from your own domain
Every message logged with its delivery status; failed sends are retried and listed for staff

works together with

booking website

Your own branded site where customers search, see the full price and book in minutes.

disputes and chargebacks

Deadlines tracked and an evidence pack assembled from the booking's own records.

long-term rentals

Instalments, reminders, renewals and periodic checks for rentals that run for months.

see if it fits your fleet

Tell us about your business. We reply by email, usually with a few questions and an offer to walk you through the product.